Ronald McDonald House Charities of Chicagoland & Northwest Indiana

Grievance Procedure

  1. Individuals are to discuss disputes with the staff on duty. If that staff member cannot resolve the issue, it will be elevated to their supervisor and the Regional Director will be made aware of the unresolved issue. 
  2. Individuals will be offered the opportunity to meet with the supervisor and/or share their grievance in writing via a form found on our website. Alternatively, a paper form can be downloaded from our website or requested from staff, available in Spanish or English. 
  3. The individual will be contacted by a supervisor or Regional Director within 48 hours (about 2 days) of form submission or meeting request. 
  4. If, after such discussion the issue is not resolved satisfactorily, the individual can request a meeting with the Chief Program Officer (CPO) which will occur within 72 hours (about 3 days) of the request.  
  5. If the matter is still not resolved, the individual can request the engagement of the Chief Executive Officer (CEO). In preparation for that discussion, the CPO will provide the CEO written accounting of the issue, investigations, findings, and actions. If the individual has not previously provided a written complaint via the form above, they will be encouraged, but not required, to do so. A meeting with the CEO will be offered within 10 days of the request.  
  6. The CEO’s decision will be final. 

All family matters will be kept confidential.  

All decisions of directly supporting staff will be upheld until the grievance procedure is completed.